Thank you for your feedback and for letting us know about the issue. You applied for a third-party inspection before shipment, and the inspection result was qualified. The tension wire may have broken due to logistics reasons during transportation. Your satisfaction is our priority, and we would like to make this right.Next time, we will strengthen the packaging to avoid breakage.At the same time,we have switched to thicker tensile wire for your next shipment.We sincerely apologize for the inconvenience this has caused.We always take customers and product quality as the core, and we will continue to work hard to improve! We’ve shared your feedback with our production team to ensure future production meets our highest standards.Thank you for giving us the opportunity to improve.